Welcome to the FootJoy Store FAQ, where we address your most common questions about our premium golf apparel and accessories. As discerning golfers ourselves, we understand the importance of clarity and precision – qualities we bring to both our products and your shopping experience.
About FootJoy Store
Who is the FootJoy Store designed for?
Our store caters to serious golfers who demand Tour-level quality in their apparel and accessories. Whether you’re a competitive player or a golf enthusiast who appreciates premium craftsmanship, our collections are designed to enhance your performance and style on the course.
What makes FootJoy products special?
FootJoy combines innovative golf technology with classic styling. From moisture-wicking polos to our signature Cabretta gloves, each product is engineered for optimal performance while maintaining the refined aesthetic expected by serious golfers.
Product Information
What types of products do you offer?
Our complete golf wardrobe includes:
- Performance tops (Polos, T-shirts, Quarter Zips, Hoodies & Sweatshirts)
- Bottoms (Pants, Shorts)
- Outerwear (Jackets, Vests)
- Headwear (Hats, Headcovers)
- Footwear
- Bags and Accessories
How do I choose the right size?
Our sizing follows standard golf apparel measurements. Each product page includes detailed size charts with exact measurements. For performance wear, we recommend selecting your usual size as our garments are designed with the athletic golfer’s build in mind.
Are your products authentic FootJoy merchandise?
Absolutely. We are an authorized FootJoy retailer, and every item in our store is 100% authentic, coming directly from FootJoy’s manufacturing partners.
Ordering & Payment
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is as important to us as your short game. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Due to our swift 1-2 business day processing time, order modifications or cancellations must be requested immediately by emailing [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, excluding some Asian regions and remote locations. Our golf-obsessed team ensures your performance wear arrives with the same precision you expect on the course.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 day delivery after processing)
Free Shipping: For orders over $50 via EMS (15-25 day delivery after processing)
Free Shipping: For orders over $50 via EMS (15-25 day delivery after processing)
How long does order processing take?
Our team processes all orders within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Do you offer expedited shipping?
Currently, we focus on providing reliable standard shipping options to maintain our commitment to quality service across all orders. We recommend ordering well before you need your items for an upcoming round or tournament.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Returns are subject to a restocking fee unless the item is defective or we sent the wrong product.
How do I initiate a return?
Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a prepaid label if applicable.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method and may take additional time to appear in your account depending on your financial institution.
Contact Information
How can I contact customer service?
Our golf-enthusiast customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is FootJoy Store located?
Our headquarters is located at:
989 Drummond Street, Hillsboro, US 97124
Though we operate primarily online to serve golfers worldwide.
989 Drummond Street, Hillsboro, US 97124
Though we operate primarily online to serve golfers worldwide.
Still have questions? Our team of golf specialists is ready to assist. Email us at [email protected] and we’ll help you find exactly what your game needs.