At FootJoy Store, we’re committed to delivering championship-level service to match our premium golf apparel and accessories. Our policies are designed with the same precision and performance focus that you expect from Tour-ready equipment.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Includes tracking and insurance

2. Free Shipping (via EMS)

  • Delivery time: 15-25 business days after shipment
  • Available for orders over $50 USD
  • Basic tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to parts of Asia and certain remote locations.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Tour-Level Returns & Exchanges

We stand behind our premium golf products with a satisfaction guarantee. If you need to return or exchange an item, please follow our Tour-ready process:

Eligibility Requirements

  • Returns/exchanges must be initiated within 15 days of delivery
  • Items must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

  • Personalized or custom-embroidered items
  • Clearance merchandise marked “Final Sale”
  • Opened or used footwear

Return/Exchange Process

  1. Contact Our Pro Shop: Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Receive Authorization: We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely repackage items in original packaging with the RMA number clearly visible.
  4. Ship Your Return: Send to:
    FootJoy Store Returns
    989 Drummond Street
    HILLSBORO, US 97124
  5. Wait for Processing: We’ll inspect and process your return within 3-5 business days of receipt.

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and retaining your receipt.

Refund Timeline & Methods

  • Refunds are issued to the original payment method within 7-10 business days after we receive and inspect your return
  • Credit card refunds may take 1-2 billing cycles to appear
  • PayPal refunds typically process within 24-48 hours
  • Original shipping fees are non-refundable (except for defective items)

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process
  • Include a note specifying your desired exchange item(s)
  • We’ll ship the new item once we receive your return
  • Price differences will be charged or refunded as needed

Pro Tip: For fastest service, place a new order for the desired item while processing your return.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FootJoy Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange to (specify item)]

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free replacement or return and cover all associated shipping costs.

Performance Guarantee

We take pride in our premium golf products and your satisfaction. If you’re not completely happy with your purchase, our team is ready to help you find the perfect solution – just like we would for a Tour professional.

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].